Privacy Policy

1. Welcome to Connecty AI. This Privacy Policy outlines the detailed practices we follow regarding the collection, utilization, and protection of your information when you engage with our services. By accessing or using our services, you signify your agreement with the terms outlined in this Privacy Policy.
2. Information We Gather
   

• Through Product Usage: We accumulate specific usage data, alongside user names and emails, to enhance product quality. Usage data examples encompass daily searches, result click numbers, data source-specific clicks, and search latency. Information related to queries such as user inputs, query results, and schema metadata is solely utilized to enhance the enterprise-specific contextual understanding and accuracy of queries within your enterprise, ensuring a customized and efficient experience for your organization. Crucially, this data remains confidential and is never shared with any other clients or entities external to your organization. It is stored securely on our cloud storage provider's platforms (e.g. AWS and Pinecone https://www.pinecone.io/security/), accessible only through authenticated means, ensuring its protection both at rest and during transit.
  
• Via User Feedback or Support Channels: We prioritize user feedback as an invaluable tool for enhancing our services and ensuring customer satisfaction. To streamline this process and provide users with convenient channels for communication, we leverage the capabilities of Freshdesk, a trusted enterprise tool with high regards for data privacy. Through Freshdesk, users can effortlessly submit feedback, suggestions, or inquiries, knowing that their input is received promptly and efficiently. This collaboration with Freshdesk enables us to centralize feedback collection, organize user inquiries, and respond to user needs with agility and effectiveness. Rest assured, your feedback matters to us, and our partnership with Freshdesk underscores our commitment to fostering open communication and continuous improvement in our services. For more information about Freshdesk's privacy policy, please visit https://www.freshworks.com/privacy/.
  
• Email Usage Within the Product: We use Auth0 (by Okta), a third party provider, for secure user authentication using Google Oauth2 which guarantees that only authorized users can access specific documents. Email addresses are exclusively used to enforce document permissions and maintain data integrity. For more information about Auth0's security compliance, please visit: https://auth0.com/security
  
• Device and Connection Data: We gather aggregated, anonymized data about the computer OS and browser type. We also collect approximate locations of all users.
  

4. Utilization of Gathered Information
   

1. For Product Enhancement: Our primary objective is to optimize the product for our users, and to enhance the enterprise-specific contextual understanding and accuracy of queries within your enterprise, ensuring a customized and efficient experience for your organization. Our product team uses the data to monitor feature usage and prioritize future enhancements.
   
2. With Third Parties: We never sell information to third parties. However, we share data with select third parties (like Google Analytics, Klaviyo, Auth0, Google Oauth2, AWS, Pinecone) that are essential to the smooth functioning of our platform and provide satisfactory customer experience.
   

5. Information Storage and Security
   

1. Storage and Protection: Usage data is stored in safeguarded databases, shielded from internet access. We also employ third-party services which comply with high standards of data security and compliance, like AWS, Pinecone, Auth0, Klaviyo and Google Analytics to store certain data. In Auth0, AWS, Pinecone and Klaviyo, this data is linked with user names and emails, while in Google Analytics, it's stored anonymously.
   
2. Storage Location: The usage data resides in a cloud server within the United States by default. If you have a specific requirement to store it in some other region, please contact our support.
   
3. Data Retention Duration: We will retain your Personal Data for a period of time that is consistent with the original purpose of the data collection, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We determine the appropriate retention period for Personal Data by considering the amount, nature and sensitivity of your Personal Data processed, the potential risk of harm from unauthorized use or disclosure of your Personal Data and whether we can achieve the purposes of the processing through other means, and on the basis of applicable legal requirements (such as applicable statutes of limitation).
   

6. Indemnification

1. Your Rights: You can request a copy of your data, contest our data usage, ask for data deletion or restriction, or request your data in a structured, electronic format.
   
2. Data Access and Updates: CONNECTY AI's Services enable you to access specific personal data. For instance, you can search your name in our tool to retrieve information from the various indexed data sources. Update your data in these sources, and our system will reflect these changes shortly.
   
3. Account Deactivation: If you decide to discontinue our Services, please contact our support at support@connectyai.freshdesk.com. Note that account deactivation doesn't erase your data; other users can still view your information based on your past interactions within the Services.
   
4. Opting Out of Communications: We occasionally dispatch emails about product updates or related news using third party email tools (e.g. Klaviyo). You can opt out of these communications by using the unsubscribe link.
   

7. For any privacy related questions, please contact us at info@connectyai.com.